Privacy policy
Last updated: 9 October 2026
Who we are
PalFone ("we", "us") provides cloud PBX, contact center, wholesale voice and messaging services through palfone.com. This policy explains how we handle personal data when you visit our website or use our services.
What we collect
Contact details you give us, such as name, company, email and phone number.
Account and billing details for customers.
Service data such as call records, recordings and messages.
Basic website analytics such as pages visited and device type.
How we use it
To provide and support our services, respond to enquiries, process payments, meet legal and telecom regulatory requirements, prevent fraud, and improve our products. We send marketing messages only where you have agreed or where the law allows, and you can opt out at any time.
Sharing
We share data with telecom carriers and service providers who help us run the service, under contracts that protect it. We do not sell personal data. We may disclose data when required by law or by a telecom authority.
Retention and security
We keep data only as long as needed for the purposes above or as required by law. We use encryption, access controls and monitoring to protect it.
Your rights
You can ask to access, correct or delete your personal data, or withdraw consent, by writing to hello@palfone.com. Customers control call recordings and messages in their own accounts.
Contact
Questions about this policy: hello@palfone.com.