An IVR that sorts callers before anyone picks up
Greet callers in their language, let them choose a department and answer common questions automatically. Build multi-level menus with text-to-speech or your own recordings.
A professional welcome for every caller
Look bigger
A clear menu gives a small team the feel of a large company.
Shorter calls
Callers arrive at the right desk already sorted.
Self-service
Order status, opening hours and balances without an agent.
Create an IVR in three steps
Write the menu
Type prompts for text-to-speech or upload recordings.
Map the keys
Assign each key to a team, sub-menu, message or webhook.
Test and publish
Call your number to test, then go live.
IVR features
Popular IVR flows
Department menu
Sales, support and billing, each with its own queue.
Order and delivery status
Callers enter an order number and hear its status.
Lead qualification
Ask budget or location before routing to sales.
Questions about ivr system
What is an IVR system?
IVR (interactive voice response) is an automated phone menu that greets callers and lets them choose options with their keypad or voice, then routes them or answers their question.
Do I need hardware for a cloud IVR?
No. PalFone's IVR runs in the cloud. You set it up in the browser and attach it to any PalFone number.
Which languages can the IVR speak?
Text-to-speech covers dozens of languages and accents, and you can upload recordings in any language.
How fast can I change my IVR?
Instantly. Edit prompts or options in the dashboard and the changes apply to the next call.
Set up your IVR today
Tell us what you need. We'll suggest numbers, routing and a plan and set up a trial account for you, with straight answers and no sales pressure.