A contact center that keeps agents talking, not dialing
Run outbound campaigns with predictive, power and preview dialers, and handle inbound calls with queues and skills routing. Supervisors see every agent, call and campaign live.
| Campaign | Dialed | Talks | Left |
|---|---|---|---|
| Renewals · US | 4,812 | 1,490 | 2,306 |
| Win-back · UK | 1,204 | 366 | 918 |
More conversations per agent hour
Higher talk time
Dialers skip busy tones, no-answers and voicemail so agents only hear live people.
Blended teams
The same agents take inbound calls and work outbound lists.
Stay compliant
DNC lists, calling-hour rules and abandon-rate controls.
Manage by numbers
Live wallboards and reports on agents, campaigns and lists.
Launch a campaign in four steps
Upload a list
Import leads from CSV or sync them from your CRM.
Pick a dialing mode
Predictive for volume, power for steady pace, preview for high-value calls.
Assign agents
Add agents to the campaign with scripts and dispositions.
Watch it live
Track connects, talk time and outcomes as the campaign runs.
Contact center features
Who uses PalFone Contact Center
BPOs & call centers
Run client campaigns with separate lists, scripts and reports.
Sales teams
Work leads faster with power and predictive dialing.
Collections & renewals
Reach customers on schedule with compliant dialing rules.
Questions about contact center & dialer
What is a predictive dialer?
A predictive dialer calls several numbers at once for each available agent and connects only answered calls, using live statistics to keep agents busy without abandoning too many calls.
Which dialing mode should I use?
Use predictive for large lists and many agents, power or progressive for smaller teams, and preview when agents need to read the customer record before calling.
Can agents work from home?
Yes. Agents log in from a browser with a headset, from anywhere with a stable internet connection.
Can I control abandoned calls?
Yes. Set a maximum abandon rate and the predictive dialer adjusts its pace to stay under it.
Launch your first campaign
Tell us what you need. We'll suggest numbers, routing and a plan and set up a trial account for you, with straight answers and no sales pressure.