The friendly way to run business calls, worldwide
PalFone gives your team a cloud phone system, a contact center with predictive dialers and wholesale voice routes, with local numbers in the countries you serve, all on one account.
Everything that happens around a phone call
Three core products ready today, with numbers, routing and messaging on the same account.
Core platform
A cloud phone system, a contact center with dialers, and wholesale voice routes, ready to use today.
Numbers & routing
Local, mobile and toll-free numbers worldwide, with routing that gets every caller to the right person.
Messaging
Reach customers by SMS and WhatsApp from the same account as your calls.
Call tracking
See which ads and keywords make the phone ring. Join early access to try it first.
Live in four steps, usually the same day
Pick your numbers
Choose local or toll-free numbers worldwide, or bring your existing ones.
Add your team
Invite users and agents. They work from a browser, app or desk phone.
Set up routing
Build IVR menus, queues and dialer campaigns in a visual editor.
Start calling
Inbound and outbound calls run live, with recordings and reports.
A complete phone system, without the hardware
Extensions, ring groups, IVR, queues and recording for teams in one office or twenty countries.
- Web, mobile and SIP desk phones
- Live monitoring and wallboards
- Local numbers in many countries
More conversations per agent hour
Predictive, power and preview dialers keep agents talking, while inbound calls queue to the right skill.
- Answering-machine detection
- Abandon-rate and DNC controls
- Live agent and campaign stats
| Campaign | Dialed | Talks | Left |
|---|---|---|---|
| Renewals · US | 4,812 | 1,490 | 2,306 |
| Win-back · UK | 1,204 | 366 | 918 |
Termination routes with real-time billing
CLI and CC routes worldwide for carriers, call centers and resellers, with live CDRs, quality stats and balance.
- A–Z and targeted rate decks
- Prepaid and postpaid accounts
- ASR, ACD and PDD by route
| Destination | Route | Rate / min | ASR | ACD |
|---|---|---|---|---|
| USA · Fixed & mobile | CLI | $0.0049 | 62% | 4.4 |
| UK · Mobile | CLI | $0.0115 | 55% | 3.1 |
| Mexico · Mobile | CLI | $0.0098 | 51% | 3.3 |
| Philippines · Mobile | CC | $0.0640 | 47% | 2.9 |
One account instead of three vendors
Most teams buy a phone system, dialer software and voice minutes from different companies. PalFone puts them on one account and one bill.
| What you need | PalFone | Typical business phone system | Typical dialer software |
|---|---|---|---|
| Cloud PBX with apps & desk phones | ✓ | ✓ | — |
| Predictive, power & preview dialers | ✓ | Add-on | ✓ |
| Wholesale voice routes | ✓ | — | — |
| Local & toll-free numbers worldwide | ✓ | Some | Some |
| IVR, queues & skills routing | ✓ | ✓ | ✓ |
| SMS & WhatsApp Business API | ✓ | Add-on | Add-on |
| No per-seat minimum | ✓ | — | — |
| Support on WhatsApp & Telegram | ✓ | — | — |
Built for teams that live on the phone
Call centers & BPOs
Dialers, queues and low-cost global minutes.
Carriers & resellers
A–Z termination, DIDs and real-time billing.
Financial services
Sales dialing, collections and recorded calls.
Real estate
Lead follow-up and viewing bookings.
E-commerce
Order support, confirmations and updates.
Healthcare
Appointment lines and reminders.
Education
Admissions calls and counsellor routing.
Travel & hospitality
Booking lines for customers abroad.
Simple per-user pricing, with calls at cost-friendly rates
Cloud PBX starts at $12/user/month and Contact Center at $29/agent/month. No per-seat minimums, no setup fee on standard numbers, and wholesale voice priced by destination.
What a plan includes
- No per-seat minimums
- Call recording at no extra cost
- IVR, queues and call forwarding
- Live dashboards and reports
- A real person to help, on WhatsApp, Telegram or email
Frequently asked questions
What does PalFone do?
PalFone provides a cloud PBX, a cloud contact center with predictive, power and preview dialers, and wholesale VoIP termination, together with virtual and toll-free numbers, IVR, SMS and WhatsApp.
Why is it called PalFone?
Pal means friend, and fone is short for phone. We want business telephony to feel like help from a friend: plain prices, quick setup, honest advice and a real person on WhatsApp or Telegram whenever you need one.
Which countries do you serve?
Customers worldwide. We offer local and toll-free numbers in many countries and termination to destinations across the globe.
Who is PalFone for?
Businesses that need a phone system, call centers and BPOs that need dialers, and carriers and resellers buying wholesale voice routes.
Is call tracking available?
Call tracking and call attribution are coming soon. Join early access and we'll let you know as soon as you can try them.
How do I contact PalFone?
Message us on WhatsApp or Telegram for the fastest reply, email sales@palfone.com, or use the form on this page.
Talk to a friendly telephony expert
Tell us what you need. We'll suggest numbers, routing and a plan and set up a trial account for you, with straight answers and no sales pressure.